Move Zaragoza Last updated: August 2026
At Move Zaragoza, discretion is not just a value we offer our clients on the road — it extends to how we handle your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Personal details: name, email address, phone number, and billing address when you make a reservation or contact us
- Reservation information: vehicle preferences, rental dates, pickup and drop-off locations, and any special requests
- Payment information: processed securely through our payment partners; we do not store full card details on our servers
- Identification documents: driver’s license and proof of identity, as required for vehicle rental and insurance purposes
- Communication records: correspondence with our concierge and support team
We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your reservations
- Verify your identity and eligibility to rent a vehicle
- Provide chauffeur, airport transfer, and concierge services
- Communicate with you about your booking, including confirmations and updates
- Improve our website, fleet offerings, and overall client experience
- Send marketing communications, where you have opted in, about new vehicles, offers, or events
- Comply with legal, insurance, and regulatory obligations
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings; please note that some features of the site may not function properly if cookies are disabled.
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Chauffeurs and service partners involved in fulfilling your reservation
- Payment processors to complete transactions securely
- Insurance providers, where required for vehicle coverage
- Legal or regulatory authorities, when required by law
- Service providers who support our website, analytics, and customer support operations, under strict confidentiality obligations
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we take every reasonable precaution, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements. Reservation and identification records may be retained for a period required by applicable rental and insurance regulations.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
8. International Clients
As we serve clients traveling internationally, your information may be processed in countries other than your own. We take appropriate steps to ensure your data is protected in accordance with this Privacy Policy, regardless of where it is processed.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “last updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Move Zaragoza 1 Park Avenue, Barcelona Email: info@movezaragoza.es Phone: +34 800 7465432